Pricing

📚 COST Technician Training Document Breakdown

“Electricians first. Ethical. Skilled. Empowered.”

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1️⃣ COST Technician Training Guide

Purpose: Foundation of field success. Step-by-step playbook for every service call.
Covers:

• Greeting customers

• Diagnosing properly

• Building 3-tier quotes

• Presenting without pressure

• Performing and wrapping up jobs

• Understanding margin vs markup

Use For:
🟦 New hires, onboarding
🟧 Skill refreshers
🟥 Technician Level 1–3 core development

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2️⃣ COST Three-Tier Pricing Guide

Purpose: How to build clear, fair quotes using the tiered structure.
Covers:

• Labor time estimates

• Material markup rules

• Profit margin by job size

• Creating Basic, Mid, and Top tiers

Use For:
🟧 Estimating, quoting, field pricing
🟥 Tech Level 2 and 3 training

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3️⃣ COST Quick Field Reference Sheet

Purpose: Fast in-the-truck quoting tool.
Covers:

• Tier breakdown (Basic, Mid, Top)

• Key phrases

• Labor and material markup reminders

• Margin calculator cheat sheet

Use For:
🟧 On-the-job quoting
🟥 Techs of all levels, especially Level 1 & 2

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4️⃣ COST Ethical Sales Script – Field Edition

Purpose: How to confidently present options without sales pressure.
Covers:

• What to say (and not say)

• 3-tier walkthrough script

• Handling common objections

• Key phrases that build trust

Use For:
🟧 Role-play in training
🟥 Level 1–3 technician scripts and communication training

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5️⃣ COST Top 100 Electrical Service Calls Reference

Purpose: Pre-built, 3-tier pricing examples for common jobs.
Covers:

• Exact pricing structures (Basic, Mid, Top)

• Labor hours, material, margin breakdowns

• Lighting, panels, receptacles, switches, etc.

Use For:
🟧 Fast quoting on familiar tasks
🟥 Level 1 reference, Level 2–3 calibration tool

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6️⃣ COST Material List

Purpose: Retail-based pricing for all commonly used materials.
Covers:

• Cables, boxes, outlets, switches, detectors, surge protectors, etc.

• Updated pricing from national retailers

• Helps with markup and quote transparency

Use For:
🟧 Quoting accuracy
🟥 Estimating team, Level 3+ techs

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7️⃣ COST Upsell & Add-On List

Purpose: Ethical upgrades that enhance safety and value.
Covers:

• Smart devices

• Whole-home surge protectors

• Smoke/CO upgrades

• Panel labeling, bonding checks

Use For:
🟧 Top Tier quote enhancements
🟥 Level 2–3 upgrade education

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🪜 Technician Ladder System & Level-Up Plan

Level 1 Apprentice Tech Learn script, build quotes, follow lead Tech Guide, Sales Script, Quick Ref Sheet

Level 2 Field Tech Quote independently, handle objections All Tier Guides, Top 100, Ethical Script

Level 3 Senior Tech Train others, handle complex jobs Full document suite, plus leadership coaching

Level 4 Estimator / Trainer Quote, teach, lead rollouts Pricing Guide, Material List, Tech Guide